Shipping Policy

At The Rich Groomer, we believe caring for pets goes beyond grooming services — it also includes providing convenient access to quality pet products delivered directly to your door.

This Shipping Policy explains how we prepare, process, and deliver your online orders with care.

Our Shipping Approach

The Rich Groomer is committed to making pet care simple, reliable, and accessible for pet owners.

To provide a wider selection of pet essentials while maintaining product quality and availability, some orders may be fulfilled through trusted suppliers and fulfillment partners.

This approach allows us to:

• Provide carefully selected pet care products for everyday needs
• Maintain competitive pricing for our customers
• Improve inventory availability and reduce unnecessary waste
• Deliver convenient shopping experiences for pet families

We appreciate your understanding as we work to provide a smoother and more efficient way to shop for your pets.

1. Order Processing & Shipping Costs

Every order placed through The Rich Groomer is carefully reviewed and prepared before shipment.

Order Processing Time:

Please allow 2–5 business days for:

• Order confirmation
• Product inspection
• Packaging preparation
• Shipment arrangement

During holidays, promotional events, or periods of high order volume, processing times may take slightly longer.

Shipping Fee:

Shipping costs are calculated based on your order details, destination, and available delivery options at checkout.

Any applicable shipping charges will be clearly displayed before completing your purchase.

2. Estimated Delivery Time

Delivery times may vary depending on product availability, shipping location, and carrier conditions.

Please note that estimated delivery windows are provided as a guideline and do not represent guaranteed arrival dates.

Factors such as weather conditions, carrier delays, holidays, or customs processing may affect delivery times.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

• Tracking details may require 24–72 hours to become active after shipment
• Carrier updates may occasionally be delayed during transportation
• Your package may continue moving even when tracking information has not recently changed

If you have any concerns about your shipment, our support team is happy to assist.

4. International Shipping, Customs & Additional Fees

For international orders, delivery may involve customs processing depending on the destination country.

Customers are responsible for:

• Import duties
• Customs fees
• Local taxes or additional charges required by their country

The Rich Groomer is not responsible for delays caused by customs inspections or regulations outside of our control.

5. Order Changes & Cancellation Requests

We understand that plans can change.

If you need to update your shipping information or request an order cancellation, please contact us as soon as possible.

Please email us at:

therichgroomer@gmail.com

within 12 hours of placing your order.

Once an order has entered the fulfillment process or has been shipped, we may no longer be able to make changes or cancel the order.

6. Damaged, Missing, or Lost Packages

Your satisfaction matters to us, and we want your shopping experience to be worry-free.

Damaged Products

If your order arrives damaged:

• Please contact us within 72 hours of delivery
• Include photos of the package and damaged item
• Our team will review the issue and provide an appropriate solution

Lost Packages

If your package is confirmed lost by the shipping carrier:

• We will work with you to resolve the issue
• A replacement or other suitable solution may be provided depending on the situation

7. Delivery Information Reminder

To ensure successful delivery, please make sure your shipping information is accurate before submitting your order.

The Rich Groomer is not responsible for delays or delivery failures caused by:

• Incorrect addresses
• Missing apartment/unit information
• Customer-provided shipping errors

Our Promise

At The Rich Groomer, every order represents our commitment to supporting happier, healthier pets.

We are dedicated to providing:

✔ Carefully selected pet products
✔ Reliable shipping experiences
✔ Responsive customer support
✔ A convenient way to care for your furry companions

Thank you for choosing The Rich Groomer.

We look forward to being part of your pet care journey.